Returns & Exchanges
At UGREEN, we stand by the quality of our electronics and offer a 30-day risk-free return policy to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, we provide a streamlined process for replacements or full refunds.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were originally shipped with the product.
Ship the Item
Affix the provided shipping label or address the package to our returns center, ensuring the RMA number is clearly visible on the outside of the box.
Receive Refund or Exchange
Once our technicians inspect the returned device, we will process your refund to the original payment method or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing